Once the paper is delivered to the customer, and in case, he is not satisfied with the content, he can request a revision. However, if the customer has got the paper revised more than 7 times and still feels that the work in not up to the mark, he has the right to put in a complaint with the Online Customer Support of Coursework Empire. In such a situation:
- If the management is confident that the coursework can be complete within the given time, then the customer will be assigned a new expert.
- In case, the order is not completed in the given deadline, customer is eligible for complete refund of the payment.
Coursework Empire holds the sole responsibility to reject any refund request from the customer; if the management perceives a situation of slight postponements or some unimportant mistakes in the content as such situations do not support in any way the strong position to acquire a full refund. Furthermore, to reimburse for the hassle, the customer could bargain with the company to provide a discount or partial refund.
In case, a customer is charged twice on his credit card, Coursework Empire believes in transparency and will immediately refund the extra amount to the customer.
Contact and Dispute Settlement Policy
- When the customer is dissatisfied with the order, he/she must make certain to get in touch with Coursework Empire for the handling of situation before contacting any third party.
- There are two ways to contact Coursework Empire, either through Phone Number or through our Online Customer Support Service.
- There is a 14 days period after the first contact between Coursework Empire and the client to resolve the matter and reach an amicable decision. However, in failure to reach a decision, the client is free to contact the third party for help.
- Without getting in touch with Coursework Empire and directly approaching a third party, is a direct violation of the contract and strict steps will be taken immediately.